Frequently Asked Questions
Everything you need to know about shopping with Fig & Willow.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Each product page features a specific size guide. Since we curate collections from various designers, we recommend checking the 'Fit & Fabric' section for notes on whether an item runs true to size, small, or oversized.
Do you offer international shipping?
Currently, Fig & Willow ships to the United States and Canada. We are working on expanding our shipping zones to more international destinations in the near future.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may request a change or cancellation within 1 hour of placing your order by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay for your convenience.